Software Company specializing in Oracle Performance tools

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Conditions	No liability will be accepted for loss or damages, direct or indirect, whatever the cause. 1) Especially : every problem dealing with the data captures ( statspack, utlbstat, utlestat, or AWR (Oracle 10g). ( one or more capture(s) on your database is (are) required to generate a performance analysis report) The customer and the end users should know how to use these tools (utlbstat, utlestat, statspack, AWR) and know how these tools work. a) Every customer should have purchased software Licenses ( Oracle Server, AWR (licenses are not included in Oracle Server) Operating system) required for the capture. b) Every use of the capture tool ( utlbstat, utlestat, statspack, AWR) not compliant with Oracle specifications. The customer should check that the capture tool is supported by Oracle Corporation ( version installed by the customer). c) Every bad information given by the capture tool ( utlbstat, utlestat, statspack, AWR) due to Oracle Bugs or limitations. d) Every lost of data when the capture tool is used (Even if the capture is required by ONDATAPERF). e) Every bad use of disk space for the capture tool. The customer knows that captures ( statspack, AWR, utlbstat, utlestat) could take a lot of disk space inside your database. The customer must manage this disk space carefully and purges the data when necessery. You must purge older capture. The customer must check that new captures don't overwrite older in the database. f) Every problem dealing with the file data transfer. (The file transfer could contain viruses/worms). g) Every lost of data privacy. The Customer knows that a capture could contains sometimes personal data. ( For example a update). It's seldom. If these data could appear clearly on your ONDATAPERF report, ONDATAFINE could not be responsible. 2) Every problem dealing with a misunderstanding of the ONDATAPERF performance analysis report. ONDATAPERF is only an help TOOL. Every advice given by an ONDATAPERF report is under the customer responsibilty of the customer and not ONDATAFINE one's. Every advice given by ONDATAPERF should be tested before on a TEST or on a pre-production database before to be deployed.
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